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Role
Call Centre
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Salary
$16
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Hours
Various
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Type
Full Time
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Location
224 E Houston St
San Antonio
Texas
78205 -
Downloadable Job Files
No Files
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POSITION: Audience Services Representative
LOCATION: San Antonio, Texas
HOURS: Full-time, some evenings, weekends, and holidays required
Join the Team Behind the Magic of Live Theatre. Working with venues from Broadway to San Antonio, New Orleans to San Francisco!
At ATG Entertainment, we don’t just sell tickets — we help create unforgettable nights out. From Broadway tours and concerts to comedy and family events, our Service Center team is often the very first interaction patrons have with live entertainment.
We’re looking for tech-savvy, people-focused problem solvers who thrive in fast-paced environments and want to be part of the live theatre industry. Whether you’re exploring a future in arts administration, customer experience, ticketing operations, or simply love theatre and helping people, this role gives you a front-row seat to the business behind the curtain.
Location
In-person at our downtown San Antonio Service Center
224 E Houston St, San Antonio, TX
Pay & Schedule
- Starting at $16/hour
- Full-Time
- Various shifts available
- Flexibility for evenings, weekends, and holidays is important in live entertainment
What You’ll Actually Do
Every day is different — and that’s part of the fun.
You’ll help guests across the country by:
- Assisting customers over phone and email with ticket purchases, exchanges, and event questions
- Navigating ticketing systems, payment tools, and customer software platforms
- Solving problems calmly and confidently when plans change
- Supporting theatre patrons with empathy, professionalism, and enthusiasm
- Learning about shows, events, promotions, and live entertainment offerings
- Helping create positive experiences that keep audiences coming back
You’ll also gain hands-on experience with systems and tools commonly used across the entertainment and customer service industries, including:
- Ticketing and CRM platforms
- Microsoft Office
- Payment processing systems
- Customer communication software
- Data entry and patron account management
Who Thrives Here?
This role is ideal for someone who:
- Loves live events, theatre, concerts, or entertainment
- Enjoys helping people and solving problems
- Is comfortable learning software and systems quickly
- Communicates clearly and professionally
- Stays calm under pressure
- Likes structured work but can adapt when things get busy
- Wants experience that can grow into careers in arts administration, venue management, operations, ticketing, marketing, or customer success
You do not need years of theatre experience to succeed here. We welcome transferable experience from retail, hospitality, call centers, tourism, tech support, and customer service roles.
What We’re Looking For
Preferred Experience
- Customer service, call center, ticket office, or hospitality experience
- Familiarity with Microsoft Office
- Experience handling payments or customer accounts is a plus
Important Qualities
- Strong attention to detail
- Reliability and professionalism
- Positive attitude
- Ability to multitask while staying organized
- Team-oriented mindset
- Willingness to learn
Why People Love Working Here
· Work in the live entertainment industry
· Occasional complimentary tickets to local theatre events
· Gain real operational and customer experience
· Collaborative and supportive team environment
· Be part of a global entertainment company
Benefits include:
- Medical, dental, and vision insurance
- 401(k)
- Paid time off
- Life insurance
- Long-term disability coverage
We believe live entertainment should be accessible, inclusive, and unforgettable — both for audiences and for the people who make it happen.
Our values are simple:
- Ambitious
- Collaborative
- Passionate
- Smart
We’re proud to create a workplace where people from all backgrounds can thrive and grow.
ATG Entertainment: Passion Behind Performance
ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or programme 64 of the world’s most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.
Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.
ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.
ATG Entertainment IDEA Mission Statement
At ATG Entertainment, our commitment to inclusion, diversity, equity, and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.
At ATG Entertainment, we provide a stage for everyone.